1. What is the validity of the courses?
Most of the courses come with 365 days validity from the date of purchase.
However, if you opt for combo package of all the courses, it has 548 days validity (18 Months). Please check the validity mentioned on the product page while purchasing the course. You can watch the lectures anytime within this validity period.
2. Are the courses refundable?
No. All courses are non-refundable as they are digital products.
3. Can I switch my course version (Android/iOS ↔ Windows/Mac)?
Each version of the course is technically different. After purchase, version change is not possible, so please ensure you select the correct platform before buying. For further clarification, please contact the Tech Support Team.
4. Will I get updates if the course content is revised?
Yes! If the course is updated within your validity period, you can upgrade the course by contacting the support team. Upgradation fee may or may not be applicable depending on the upgrade policy of the course.
5. Can I access the courses on multiple devices?
No. All the courses are restricted to a single device. In case something happens to your device and you got a new device, you can raise a support ticket for assistance.
6. How do I apply a discount code?
At checkout, you will see a “Have a promo code?” field. Enter the code → Click “Apply” → Verify the reduced amount → Make payment.
7. What payment methods are supported?
We support:
• Credit/Debit Cards
• Net Banking
• UPI (Google Pay/PhonePe/Paytm)
• Wallets
• EMI options (available on select cards)
8. I purchased a course but haven’t received the confirmation email. What should I do?
Please check:
• Spam/Junk folder
• Promotions tab (Gmail)
If still not received, email us at support@rachanaranade.com with your registered email ID and payment screenshot.
9. How do I watch the courses on TV?
Our courses are currently supported on:
• Mobile App (Android/iOS)
• Windows/Mac Application (for PC version)
Smart TV access is not available.
10. How can I contact support?
📩 General Support: support@rachanaranade.com
🛠️ Technical Issues: techsupport@rachanaranade.com
📱 WhatsApp Support: +91 9022196678
Office hours: Mon–Sat | 10 AM – 6 PM
11. Do you provide certificates after course completion?
Yes! A digital course completion certificate is available after completing the assessment (if applicable) inside the course module.
12. Are these courses suitable for beginners?
Absolutely. Most learners start with little or no background in the stock market. Our beginner courses explain everything from scratch in a simple way.
13. Are the courses in English or Marathi or Hindi?
We provide courses in both English and Marathi. Currenly, only Basics of Stock Market is available in Hindi. You can choose your preferred language while purchasing.
14. Can I watch videos multiple times?
Yes! You can watch the videos at your comfort-pace and multiple times within course validity.
